We do our best to provide a high standard of care. However, occasionally things do go wrong and misunderstandings may arise. If this happens, we would like to be able to find out what the problem is and , if possible to resolve it and improve the way we work in the future. To support this we manage complaints in compliance with the NHS national criteria. For more information please see the download below.
Guide for Patients – Policy and Procedure for Complaints and Representations
If you cannot access this download or need this information in larger print or in another language, please let us know.
To make a complaint to the Integrated Care Board, please find information on the BNSSG ICB website.